FAQ

How do I a make an order?

In the main menu click on the Shop tab and take an online walk through our pieces. Choose the one you prefer (+ color & size if applicable) , add it to cart and follow the easy checkout process to finalize your order. If you do not have an account, you will be asked to enter your billing address information. and then chose the preferred payment method. Once you ‘ve done all the above , a confirmation e-mail will be sent to you in no time. Make sure to check your junk mail, because sometimes our emails land in there.

What is the Return Policy for orders?

Any item purchased from our site can be returned (unless indicated at the time of purchase as Non-Returnable) We offer three options regarding returns: full credit  / full refund / exchange.  Please check our Return Policy  in our Terms & Conditions page to learn more

How does ‘Eating the Goober’ delivery method works?

We always ship our goods using international priority registered mail with the carrier of Hellenic Post, thus you will need to sign your package upon receipt. Once your order is shipped, we‘ll send you a link (the last 13 digits of this link are actually the tracking number) where you can check its shipping status. Once the payment of your order has been cleared , your order is shipped in 1-3 business days and then the approximate average delivery time is 1-3 days for Greece / 5-7 business days for Europe  / and 7-10 business days for elsewhere.

My order hasn’t turned up yet, what do I do?

No need to panic! First of all check you order status by using the link with the tracking number that we have sent you once we shipped your goods. If there isn’t any movement for a while you can contact the local post service using the tracking  number we sent you. Of course we are always here to assist; if you still face problems, contact us via e-mail and we will sort it out 🙂

Where can I find size instructions?

Each product comes with instructions regarding available sizes. Sizes will vary between clothing lines so use them wisely even if the products look similar. Don’t forget to measure yourself in the correct areas (Bust, Waist, Hips, etc) using our measurement guide . Of course , we ‘re always here to help you ! Contact us via e-mail using the product code and we ‘ll be happy to assist with any question

What about care instructions?

All clothes come with instructions on care label , follow them in order to keep your product fresh and smooth after multiple times of washing or ironing. Regarding our bags now, ‘Dry Clean Only’ is the method recommended since most of our upcycled bags are made from multiple different kind of textiles (not to mention the recycled clothes themselves used on each patchwork)

How can I pay for my order?

Our shop accepts Visa, MasterCard, PayPal and bank deposits. You’ll be able to choose the method you like just before the check out. When the transaction is completed you’ll receive a receipt including an order number via email.

Do I have to register for an account in order to place an order?

Nope!  Registration is not necessary to buy something, it’s optional. You can simply fill in the payment and shipping form details at check out. However , registration can save time and money in the future! You won’t have to fill your details every time you want to buy something from ‘Eating the Goober’ +  registration gives you the ability to save your order history, receiving newsletters and receiving discount coupon codes from time to time 😉

I received a discount coupon code, how can I use it?

Lucky you! Follow the steps :

  • Under the Payment section during checkout, click in the “Coupon code” field.
  • Enter your coupon code
  • Click “Apply Coupon”.
  • The discount will be deducted from your order total.

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