How do I a make an order?
In the main menu click on the Shop tab and take an online walk through our pieces. Choose the one you prefer (+ color & size if applicable) , add it to cart and follow the easy checkout process to finalize your order. If you do not have an account, you will be asked to enter your billing address information and then choose the preferred payment method. Once you ‘ve done all the above, a confirmation e-mail will be sent to you in no time. Make sure to check your junk mail, because sometimes our emails land in there.
Can I cancel my order or change my order after the confirmation?
Sure, everyone makes mistakes. Just e-mail us the sooner possible at firstname.lastname@example.org informing us about the cancellation or the changes you want to make and we will issue a refund or a change for you accordingly. Don’t forget the order number we have sent you and don’t think about it too much … once the goods are shipped you have to check our Return Policy in our Terms & Conditions page.
What is the Return Policy for orders?
Any item purchased from our site can be returned (unless indicated at the time of purchase as Non-Returnable) We offer three options regarding returns: full credit / full refund / exchange. Please check our Return Policy in our Terms & Conditions page to learn more
How does ‘Eating the Goober’ delivery method works?
We ship our goods worldwide using DHL Express Service or Hellenic Post depending on destination and /or weight of goods purchased. (Contact us for specific delivery times per country or express delivery method upgrade possibilities). Once your order is shipped, we‘ll send you tracking info where you can check its shipping status. Once the payment of your order has been cleared , your order is shipped in 1-3 business days and then the approximate average delivery time is 1-2 business days for Greece / 1-5 business days for Europe / and 2-4 business days for elsewhere.
My order hasn’t turned up yet, what do I do?
No need to panic! First of all check you order status by using the link with the tracking number that we have sent you once we shipped your goods. If there isn’t any movement for a while you can contact the local post service using the tracking number we sent you. Of course we are always here to assist; if you still face problems, contact us via e-mail and we will sort it out 🙂
Where can I find size instructions?
Each product comes with instructions regarding available sizes. Sizes will vary between clothing lines so use them wisely even if the products look similar. Don’t forget to measure yourself in the correct areas (Bust, Waist, Hips, etc) using our measurement guide . Of course , we ‘re always here to help you ! Contact us via e-mail using the product code and we ‘ll be happy to assist with any question
What about care instructions?
All clothes come with instructions on care label , follow them in order to keep your product fresh and smooth after multiple times of washing or ironing. Regarding our bags now, ‘Dry Clean Only’ is the method recommended since most of our upcycled bags are made from multiple different kind of textiles (not to mention the recycled clothes themselves used on each patchwork)
How can I pay for my order?
Our shop accepts Visa, MasterCard, PayPal and bank deposits. You’ll be able to choose the method you like just before the check out. When the transaction is completed you’ll receive a receipt including an order number via email.
Will my parcel be charged customs and import charges?
Some countries may charge import duties or other random fees. It depends on the policy of your country’s post service. We apologize for that, but it’s something that doesn’t depend on us
Do I have to register for an account in order to place an order?
Nope! Registration is not necessary to buy something, it’s optional. You can simply fill in the payment and shipping form details at check out. However , registration can save time and money in the future! You won’t have to fill your details every time you want to buy something from ‘Eating the Goober’ + registration gives you the ability to save your order history, receiving newsletters and receiving discount coupon codes from time to time 😉
I received a discount coupon code, how can I use it?
Lucky you! Follow the steps :
- Under the Payment section during checkout, click in the “Coupon code” field.
- Enter your coupon code
- Click “Apply Coupon”.
- The discount will be deducted from your order total.
Do you have a physical store?
Yes, our physical store is located in the city center of Athens at Praxitelous St. 15, Athens 10562. You can also see all stores that host our products in our stockists page.